Shipping Policy

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This Shipping Policy describes how {{ shop.name }} processes, ships, and delivers orders. It is part of, and should be read together with, our Terms of Service.

1. Order Processing Time

Orders are typically processed and prepared for shipment within 1-3 business days of purchase, excluding weekends and public holidays. During sales, promotions, or peak periods, processing may take longer; we will make reasonable efforts to notify customers of any significant delay. Processing time is separate from, and in addition to, carrier transit time.

2. Shipping Destinations, Methods, and Estimated Transit Times

We currently ship within the United States, and to select international destinations where offered at checkout. Available shipping methods and estimated transit times are shown at checkout based on your delivery address and are provided by our shipping carriers. Estimated delivery windows are estimates only, are not guaranteed, and begin to run after the order has been processed and handed to the carrier.

3. Shipping Charges

Shipping charges, including any free-shipping thresholds or promotions, are calculated and displayed at checkout before you complete your purchase. Shipping charges are non-refundable once an order has shipped, except where a return is due to our error or a defective item, or as required by applicable law.

4. International Orders, Customs, and Duties

International orders may be subject to import duties, taxes, customs fees, and other charges imposed by the destination country. These charges are the responsibility of the customer, are not included in the item price or shipping cost, and are collected by the carrier or customs authority at the time of delivery or clearance. We have no control over these charges and cannot predict their amount. Please check with your local customs office for more information before placing an international order. We are not responsible for delays caused by customs clearance.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information where available. Please allow up to 48 hours for tracking information to update after you receive your shipping confirmation.

6. Risk of Loss and Delivery Issues

Risk of loss and title for products pass to you upon our delivery of the product to the shipping carrier. If your order shows as delivered but you have not received it, please check with neighbors and any building or mail room staff, and contact the carrier directly, before contacting us. If you are unable to resolve a delivery issue with the carrier, contact us at {{ shop.email }} within 14 days of the delivery date shown on tracking and we will assist in good faith, including filing a carrier claim or, where appropriate, providing a replacement or refund at our discretion.

7. Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or undelivered due to an incorrect or incomplete address provided by the customer. If you notice an error, contact {{ shop.email }} as soon as possible; we will try to update the address before the order ships, but cannot guarantee a change once an order has been processed or handed to the carrier.

8. Lost, Stolen, or Damaged in Transit

If your order arrives visibly damaged, please keep all packaging and contact us at {{ shop.email }} within 7 days of delivery with photos of the damage so we can file a carrier claim and arrange a replacement or refund. For orders that are lost in transit (no delivery scan and tracking has not updated for an extended period), contact us at {{ shop.email }} so we can investigate with the carrier.

9. Split Shipments and Backorders

Orders containing multiple items may ship separately and arrive at different times, at no additional cost to you. If an item in your order is unexpectedly out of stock after purchase, we will contact you with the option to wait for restock, substitute a comparable item, or receive a refund for that item.