Refund Policy

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We want you to love your {{ shop.name }} eyewear. This Refund Policy explains how returns, exchanges, refunds, and order cancellations work. This Refund Policy is part of, and should be read together with, our Terms of Service.

1. Return Window

You may request a return or exchange within 30 days of the delivery date shown on your shipment tracking. Items must be unworn, unused, undamaged, and in their original condition and packaging, with all tags, cases, and accessories included. After 30 days from delivery, we are unable to offer a return, exchange, or refund except where required by applicable law or where the item is defective as described in Section 4.

2. How to Start a Return

To start a return or exchange, contact us at {{ shop.email }} with your order number, the item(s) you would like to return, and the reason for the return. We will provide return instructions and, where applicable, a return shipping address. Please do not send items back without first contacting us, as returns sent without prior authorization may be delayed or refused.

3. Return Shipping

Unless the item is defective, damaged in transit, or we sent you the wrong item, you are responsible for the cost of return shipping. We recommend using a trackable shipping method, as we are not responsible for return packages lost or damaged in transit back to us. Once we receive and inspect your return, we will notify you of the approval or rejection of your refund or exchange.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us at {{ shop.email }} within 30 days of delivery with your order number and a photo of the issue. We will arrange a replacement, exchange, or full refund, including reimbursement of reasonable return shipping costs, at no additional cost to you.

5. Non-Returnable Items

The following items cannot be returned or exchanged unless defective on arrival: items marked as final sale or clearance at the time of purchase; gift cards; and items that show signs of wear, use, alteration, or damage not present at delivery. Electronics-containing products, such as camera- or Bluetooth-enabled smart glasses, must be returned with all original accessories, packaging, and documentation, and must not show signs of use beyond initial inspection.

6. Refunds

Once your return is received and inspected, we will notify you by email whether your refund is approved. Approved refunds are issued to your original payment method within 5-10 business days of approval; the time it takes for the refund to appear in your account depends on your bank or card issuer. Original shipping charges are non-refundable except where the return is due to our error or a defective item, or where required by applicable law. If a partial refund is issued (for example, due to missing accessories or signs of use), we will explain the reason.

7. Exchanges

If you would like a different size, color, or style rather than a refund, let us know when you start your return. Exchanges are subject to product availability; if the item you want is unavailable, we will offer a refund instead.

8. Order Cancellations

You may cancel or change an order free of charge any time before it has been fulfilled or shipped by contacting {{ shop.email }} as soon as possible. Once an order has shipped, it can no longer be cancelled and is instead subject to this Refund Policy.

9. Late or Missing Refunds

If you haven't received a refund within 10 business days of receiving our approval notice, first check your bank account and then contact your card issuer or bank, as processing times vary. If you've done this and still have not received your refund, contact us at {{ shop.email }}.

10. Your Statutory Rights

Nothing in this Refund Policy limits any right you have under mandatory consumer protection law in your country or state of residence, including any statutory right of withdrawal, warranty, or remedy that cannot be waived by agreement. If you are an EU or UK consumer, please also see our Terms of Sale for information about your statutory right of withdrawal on distance purchases.